Assistant Venue Managers

Willowdale Hotel

Assistant Venue Managers

Willowdale Hotel

Venue Management

Employment Type: Casual

Make your mark on Willowdale Hotel and bring our venue to life! We’re hiring casual Assistant Venue Managers to join our management team and help continue to lead our team to success.

About the role

Assistant Venue Managers are the heart of every venue, and Willowdale Hotel is no exception. This role will dive straight into leading by example from day one, joining a team of strong hospitality superstars to deliver excellent leadership to our team and customer service to our guests. As Assistant Venue Manager, you will take ownership of the venue while on shift and lead from the floor.

You will support the Venue Manager across people leadership, customer experience, operational performance, compliance and the continued development of our team. You will lead our team across all aspects of the venue and always be hands on. Our managers don’t sit in an office, they’re on the floor assisting customers and walking the walk at all times. Everything from pouring beers, to punching through orders, to leading the pass and assisting in the gaming room – our venue is your venue!

Key responsibilities

Your responsibilities will include:

Leading by example at all times
Serving customers & delivering strong customer experience
Managing disputes
Enforcing venue & group policies and procedures
Maintaining strong team morale

About you

You are a calm, capable and energetic hospitality leader who is comfortable making decisions and stepping forward when the venue gets busy.

You understand that strong venue management is not about leading from the sidelines. It is about being present, supporting your team, reading the room and helping everyone deliver their best.

Ideal candidates will possess the following:

Current NSW RSA, RCG and RGO certifications
Positive attitude to learning and development
At least 1 years’ experience in a venue supervision or management role
Competent knowledge of TAB, Keno & gaming systems & procedures
Strong leadership skills
Competent knowledge of venue finances and managing cash flow
Ability to multitask across all aspects of a working venue
Strong conflict resolution skills
Great verbal and written communication skills in English

This role is available only to those will full Australian working rights.

Why work with monarch hotels?

Monarch Hotels is a growing hospitality group with exciting plans for the future.

We believe great venues are built by great people. That is why we are committed to supportive leadership, practical development and genuine opportunities for our team members to progress.

By joining Willowdale Hotel, you will receive:

A genuine pathway towards future Venue Manager opportunities
Coaching and support from experienced hospitality leaders
The opportunity to help shape a developing team and venue
A varied leadership role across food, beverage, gaming and entertainment
Regular balanced management roster
The stability and opportunities that come with joining a growing hotel group
A workplace where your ideas, initiative and contribution are valued

Ready to Take the Next Step?

If you are an experienced hospitality leader looking for a role where you can make an impact, develop your team and build a long-term career, we would love to hear from you.

Apply now with your résumé and a brief introduction outlining why you would be a great addition to the Willowdale Hotel leadership team.

Immediate start available.